2 July 2020

Capture Your Customer’s Heart “Create an emotional connection with your customer.”




Read my summary of “Turning Rants Into Raves” to learn more about how “every customer interaction has two dimensions, human and business. The human dimension involves your emotions and interpersonal skills (listening, empathy, demonstrating appreciation, sympathy, acts and gestures of kindness and caring), while the business dimension involves your technical or task skills (problem-solving, asking questions, follow-up, product knowledge). Turning Rants Into Raves

15 April 2020

Virtual Improv Is Here! Sister company, Yes Unlimited, goes on-line to deliver team building, leadership, and more.




https://www.yesunlimited.ca/virtual-improvVirtual Improv Is Here — Yes Unlimited Improvisation for Business

18 January 2020

Great conversations with students at the 12th Annual U of T Next Steps Conference




UofTnextstepsJan2020

22 May 2019

Improv for Business Workshop Shines at Great Place to Work Canada, 2019 Conference




GPTWCfromvideo

3 October 2018

Great Place to Work Canada Conference 2019! We’re back with more Improv!




Great response to our 2018 keynote: The Power of Improv to Transform Teams

Tracy and Ralph provided a great experience for attendees at our conference! There was phenomenal engagement in the room and attendees visibly improved their communication and team-building ability in just a short space of time. They really guided the audience well and made them feel comfortable with being vulnerable on stage, speaking up in their groups and exercising the communication strategies that make all leaders and teams successful. I recommend them for any organization wanting to help workers build confidence and develop ideas as a collective group.

Jose Tolovi Neto
Managing Partner – Great Place to Work Canada

We’ve been invited back for 2019!

Great Place to Work Canada Conference – 2019 – Tracy and Ralph invited back to host improv workshops for HR leaders.

14 September 2018

Summer of Improv! with Kraft Heinz Canada and Questrade




What a great summer we had helping teams transform through the power of improvisation techniques.

Here are a few of our latest testimonials:

“The group came together as a team – built trust and rapport and had fun, all while building skills around communication, leadership and humility.”
Kraft Heinz Canada

Your workshop helped our team understand the power of saying “Yes, And,” in creating an environment that fosters creativity and non-judgement. We are all in this together.”
Questrade

Want to know how you can bring improv skills to your team? Call me at 647-625-1440.

3 May 2018

Presenting Improv! At the Great Place to Work Canada Conference




TracyandRalphGPTWC (2)

Tracy Shea-Porter, Jump B2B, and Ralph MacLeod, The Social Capital Theatre,
talk about the power of improv to transform teams.

2 March 2018

Step Into The Spotlight and Make Your Business Shine




Looking for a good read about how to shine and get noticed through your business? Here’s my summary of “Step Into The Spotlight.” And, connect with me about the power of improv to transform your sales team – the skill of “thinking on your feet” can help your team create a real experience for customers.

Step Into The Spotlight! A Guide To Getting Noticed

Bring comedy improv to your next business event through ice breakers, role playing, or a custom approach.

Bring comedy improv to your next business event through ice breakers, role playing, or a custom approach.

1 February 2018

“Create an emotional connection with your customers that makes them feel special and appreciated.”




Read my summary of “Turning Rants Into Raves” to create loyal customers who are inspired to rave about your company:

About Us

Treat customers the way they want to be treated.

9 December 2017

University of Toronto Students Embrace [email protected]: Applying Improvisation to Develop Workplace Communication Skills




Teamwork

Our workshop, [email protected], which we created to help students practice the art of listening, collaborating, and confidence building was a staggering success.We will be back at U of T in January participating in their “Next Steps” Conference.

“100% of the participants strongly agreed they would recommend this session to other students.”

Career Exploration & Education
University of Toronto