2 July 2020

Capture Your Customer’s Heart “Create an emotional connection with your customer.”

Read my summary of “Turning Rants Into Raves” to learn more about how “every customer interaction has two dimensions, human and business. The human dimension involves your emotions and interpersonal skills (listening, empathy, demonstrating appreciation, sympathy, acts and gestures of kindness and caring), while the business dimension involves your technical or task skills (problem-solving, asking questions, follow-up, product knowledge). Turning Rants Into Raves

15 April 2020

Virtual Improv Is Here! Sister company, Yes Unlimited, goes on-line to deliver team building, leadership, and more.

https://www.yesunlimited.ca/virtual-improvVirtual Improv Is Here — Yes Unlimited Improvisation for Business

18 January 2020

Great conversations with students at the 12th Annual U of T Next Steps Conference